If you're having trouble getting into your contact email account, try resetting your email password with your email provider. If none of these solutions work, we recommend you change your contact email address and then log in again. If you still can't find the code, add to your contacts and log in to Dashlane again. You can also check your spam folder and other folders. We send verification codes to your contact email address, which may be different from the address you use to log in to Dashlane. If you don't see the verification code in your inbox, make sure you're checking the correct email address. The verification code becomes invalid after three hours. If you see a message saying "Invalid verification code," try logging in again to have a new code sent to you. What to do when you forget your Master password Other login problems You'll find some of the same steps listed previously in this article, with others that may apply to your situation.
But we can walk you through some steps to try to avoid losing data before you reset your account. If you've forgotten your Master Password, you may need to reset your account, which erases all the data you've saved in Dashlane. No one at Dashlane knows your Master Password, and we can't send you your password if you forget it.
For security reasons, Dashlane never stores or shares your Master Password. You need your Master Password to verify your identity and access your data. You can also try uninstalling and then reinstalling our app on the device where you're having a problem logging in.Īfter each step, try to log in to Dashlane again. Google Chrome | Microsoft Edge | Firefox | SafariĬlear cache, cookies, and browsing history in your browser: Make sure you have the most recent version of your browser: Sometimes these simple solutions can solve login problems. You might have a temporary problem with the app or browser you're using with Dashlane.
0 kommentar(er)
